Refund policy

RETURN POLICY
Last updated November 05, 2024
Thank you for your purchase. We hope you are happy with your purchase.
However, if you are not completely satisfied with your purchase for any
reason, you may return it to us for an exchange only. Please see below for
more information on our return policy.

RETURNS
All returns must be postmarked within seven (7) days of the purchase date.
All returned items must be in new and unused condition, with all original
tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at
our Instagram @broken_claw_machine to obtain a Return Merchandise
Authorization (RMA) number. After receiving a RMA number, place the item
securely in its original packaging and include your proof of purchase

Please note, you will be responsible for all return shipping charges. We
strongly recommend that you use a trackable method to mail your return.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fifteen (15) days from the receipt of your item to process your exchange

EXCEPTIONS
For defective or damaged products, please contact us at info@borkenclawmachine.com to arrange a refund or exchange
please note:

• A 15% restocking fee will be charge for all returns
• Sale items are FINAL SALE  and cannot be returned

QUESTIONS
If you have an questions concerning our return policy, please contact us at:
@broken_claw_machine on our instagram